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United Breaks Guitars by Sons of Maxwell

Written By David D'Angelo on Friday, July 10, 2009 | 7/10/2009

It was a hit song and video on YouTube and at first glance it may seem a parody or just a video for fun but then again it is a true story of what happened to Dave Carroll, a Canadian musician who says United Airlines baggage handlers smashed his favorite Taylor guitar as he changed planes at O'Hare. His experience of bad customer service at United Airlines and them finally saying they would not compensate for the $3,000+ guitar prompted Dave to make three songs for United Airlines and the song "United Breaks Guitars" is the first one.



This video is potentially very damaging for United Airlines and the last call they had was if they could get a copy of the video and use them to train their employees. But the major fact does not change that United Airlines did destroy the musicians guitar.

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