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Telemarketing and its Benefits to Consumers and Businesses

Written By David D'Angelo on Friday, February 29, 2008 | 2/29/2008

Telemarketing is a method of direct marketing in which a salesperson uses the telephone to solicit prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. But how does it work and what benefit can it give consumers and businesses?

Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. To most, telemarketing is a disturbing annoyance. However, there are many methods in which to block telemarketing calls, most residents with a telephone number receive these calls.

It is a new method of introducing products to prospective clients and customers. I have friends who works in Telemarketing companies and their job is really a hard task for they will sell products but experience wise telemarketers saves the client a lot of time by knowing the product first hand without leaving his home.

Telemarketing may be done from a company office, from a call centre, or from home. It may involve either a live operator or a recorded message, in which case it is known as "automated telemarketing" using voice broadcasting. "Robocalling" is a form of voice broadcasting which is most frequently associated with political messages.

An effective telemarketing process often involves two or more calls. The first call (or series of calls) determines the customer’s needs. The final call (or series of calls) motivates the customer to make a purchase.

Prospective customers are identified by various means, including past purchase history, previous requests for information, credit limit, competition entry forms, and application forms. Names may also be purchased from another company's consumer database or obtained from a telephone directory or another public list. The qualification process is intended to determine which customers are most likely to purchase the product or service.

Charitable organizations, alumni associations, and political parties often use telemarketing to solicit donations. Marketing research companies use telemarketing techniques to survey the prospective or past customers of a client’s business in order to assess market acceptance of or satisfaction with a particular product, service, brand, or company. Public opinion polls are conducted in a similar manner.

Telemarketing techniques are also applied to other forms of electronic marketing using e-mail or fax messages, in which case they are frequently considered spam.

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